Privacy Policy: At Excelsior Brigade we seek to provide product, services and offers of value to you. We use information from our interactions with you to help us achieve that goal. We also recognize and respect your privacy. Accordingly, we have procedures intended to ensure your personal information is handled in a safe, secure and responsible manner.

Specifically, we use your information to help you complete a transaction, to communicate back to you, and to update you on services and products. At no time will we sell, rent or lease your personally identifiable information to others without your permission.

Excelsior Brigade is committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When you place an order with a credit card, we use Secure Socket Layering (SSL) to encrypt your personal information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions.

Return Policy: We have a three-day inspection period from date of delivery during which items maybe returned. All items are guaranteed to be authentic and as described. If otherwise, the full purchase price will be promptly refunded to the purchaser upon return of the item to us in the same condition as when sold. Items may be returned in as sold condition for any reason with prompt refund of the purchase price less a 10% restocking charge. The sender is responsible for any damages that occur in shipment, thus, all items returned must be insured. All credit card purchases must be refunded by credit card. If the item returned is altered or damaged in any manner, adjustments will be made prior to refund being granted.

Packing & Shipping: Our primary carriers are the U.S. Postal Service and U.P.S. We generally ship U.S. Priority Mail. Buyer is responsible for all shipping, handling and insurance fees. They will be determined based on item(s) value, weight, size and delivery destination. Large and heavy material or items requiring special packaging will be more. Each order has a $5.00 minimum handling charge. Shipping outside the Continental US will be accompanied by required documentation. Shipping charges for packages outside the Continental US will be determined dependent upon destination.

Payment: We accept certified checks, money orders, personal or business checks (10 day clearance) mad payable to The Excelsior Brigade as well as Visa, and MasterCard credit cards. Payment must be received before material will be shipped. Allow at least 15 business days for personal checks to clear the bank. A sales tax of 4.0% will be added to your total if you are ordering from Virginia.

Ordering:
E-mail: We check E-mail twice daily, and will confirm your order electronically. Be sure to give the item number, a brief description of the item, your name and your telephone number.

Online: Follow the shopping cart instructions to use Visa and MasterCard credit cards.